Contact us
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Before you write: if it’s about a holiday you’ve booked — changing dates, cancelling, paying a balance, or anything to do with protection — that’s Hays Travel, not us. We don’t hold your booking and we can’t see it. Everything else, we’re here.
Email us
[email protected]. We answer most messages within two working days.
It helps if you paste the address of the page you’re writing about — it saves us both a few emails. If it’s a price that looks wrong, tell us what Hays Travel was showing and we’ll re-check the deal today.
Who to contact about what
- A booking you’ve made — changes, cancellations, payments, protection
- Hays Travel. They hold the booking; we have no access to it and can’t act on it.
- A price on our site that looks wrong
- Us, via Report a wrong price on the deal, or [email protected].
- Something broken on this website, or an accessibility problem
- Us, at [email protected]. Our accessibility statement sets out how quickly we aim to reply.
- Our crawler
- Us, at [email protected]. What it does and how to stop it is on our crawler page.
- Press, partnerships, or listing your deals here
- [email protected].
Anything unclear?
Tell us at [email protected]. We’d rather fix it than argue about it. Anything about a booking — changes, cancellations, payments, protection — goes to Hays Travel, because they hold the booking and we don’t.